Alter Nappa Sliders w/Logo

We offer FULL REFUNDS on most purchases. The details and product exceptions are in the information below. 

Please be mindful that we are a small boutique curating a selection of  beautiful girls clothing, both formal and dressy casual.  We carry limited quantities in our collections. Although it is always tempting to order multiple dresses and multiple sizes, please be courteous to other customers by purchasing what you actually need.  If you need help with sizing and styles, please feel free to give us a call at 416-519-9084.

ONLINE ORDERS (Canada):

For online orders that are shipped, all regular priced items may be returned at the store within 5 days from the date of arrival or shipped back to the store within 5 days from the date of arrival for a FULL REFUND.

For online orders that are picked up at store, all regular priced items may be returned at the store within 5 days from the date of "pickup notification" or shipped back to the store within 5 days from the date of "pickup notification" for a FULL REFUND.

A  Return Authorization must be requested within 5 days of receiving your order and shipped back to the store within that time. An RA is not required if the item is returned at the store. A thorough inspection of the item will occur at the store prior to refund.

To request a Return Authorization, click on the following link: https://account.northgirls.ca

We will provide you with a pre-paid shipping label for your return. You will be charged a flat shipping rate of $10 for shipped online returns.

Original Shipping fees are non-refundable. Your refund will be processed and refunded back to your credit card within 7 days of receiving the package and inspection of the products. Items not accepted due to wear or damage will be returned to you at your shipping cost.

Items returned must be unused, in its original packaging, and with its original labels attached. There must be no damage (including perfume, makeup or deodorant remnants) to the product. Baby shoes, hair accessories. hats, socks & tights, undergarments, swimwear, pacifiers and jewelry are a final sale.

SALE ITEMS may be exchanged or returned for a store gift card within 5 days of receiving your order. Items 30% off or greater are Final Sale and are not eligible for refunds, exchanges or credit notes.

 
ONLINE ORDERS (United States):

For online orders that are shipped, all regular priced items may be returned at the store within 5 days from the date of arrival or shipped back to the store within 5 days from the date of arrival for a FULL REFUND.

A  Return Authorization must be requested within 5 days of receiving your order and shipped back to the store within that time. An RA is not required if the item is returned at the store. A thorough inspection of the item will occur at the store prior to refund.

To request a Return Authorization, click on the following link: https://account.northgirls.ca

You will be responsible for return shipping fees. All orders must be returned USPS with adequate insurance and tracking.  You must initiate a return within 14 days of receiving  your order.

Original Shipping fees are non-refundable. Your refund will be processed and refunded back to your credit card within 7 days of receiving the package and inspection of the products. Items not accepted due to wear or damage will be returned to you at your shipping cost.

Items returned must be unused, in its original packaging, and with its original labels attached. There must be no damage (including perfume, makeup or deodorant remnants) to the product. Baby shoes, hair accessories. hats, socks & tights, undergarments, swimwear, pacifiers and jewelry are a final sale.

SALE ITEMS may be exchanged or returned for a store gift card within 5 days of receiving your order. Items 30% off or greater are Final Sale and are not eligible for refunds, exchanges or credit notes.

To avoid incorrect customs and duty charged please mark your package as  "RETURNED UNWANTED CANADIAN MERCHANDISE" on the customs declaration form. Items that do not have this designation may be charged additional duties and fees which will be deducted from your refund. 

IN-STORE PURCHASES:

All regular priced items (excluding Dresses, Partywear & Baby Shoes) may be returned within 5 days from the date of purchase for a full refund. Dresses & Partywear may be returned within 5 days from the date of purchase for exchange or gift card. Baby shoes are a final sale.

SALE ITEMS may be exchanged or returned for a store gift card within 5 days of receiving your order.  Items 50% off or greater are Final Sale and are not eligible for refunds, exchanges or credit notes.

GENERAL RETURN CONDITIONS:

Items returned must be unused, in its original packaging, and with its original labels attached. There must be no damage ( including perfume, makeup or deodorant remnants) to the product. 

There are no refund/exchange/credit on hair accessories, hats, socks & tights, undergarments, swimwear, pacifiers and jewelry.

Sometimes life happens so if your return exceeds the 5 day window, we offer a exchange or gift card up to 14 days from the date of purchase. No returns or exchanges are made after 14 days.