Política de reembolso

Shop With Confidence

We get it — life is busy, and shopping for your little one should be stress-free. That’s why we offer easy returns and full refunds on most regular-priced items. Here’s the quick overview:

💻 Online Orders (Shipped)
Full refunds available within 14 days of delivery.
You have two return options:

  1. Return In-Store – Bring your item to our store free of charge. No pre-authorization needed and no return fee.
  2. Return by Mail – Click “Request a Return” at:
    https://account.northgirls.ca
    We’ll send you a prepaid return label. A flat return shipping fee will be deducted from your refund:
    • $14.95 for Canadian orders
    • $25.00 USD for U.S. orders
  3. Refused delivery - Customers will be responsible for the full return cost charged by the courier if an order is refused at delivery.
  4. Original shipping fees are non-refundable. 
  5. US customers are responsible for claiming Duty refunds from the US government.

    All returns must be shipped within 5 days of receiving a return authorization otherwise the return will not be accepted.

💻 Online Orders (In-Store Pickup)
Online orders picked up in store follow the In-Store Purchases refund policy.
You have two return options:

  1. Return In-Store – Bring your item to our store free of charge. No pre-authorization needed and no return fee.
  2. Return by Mail – Click “Request a Return” at:
    https://account.northgirls.ca
    We’ll send you a prepaid return label. A flat return shipping fee will be deducted from your refund:
    • $14.95 for Canadian orders

 🛍️ In-Store Purchases
Regular-priced items (except dresses and partywear) can be returned for a refund within 14 days.

  • Dresses & partywear are final sale unless you request a Northgirls return tag at the time of purchase — then you have 14 days for exchange or store credit.

🏷️ Sale Items

  • Sale items are final sale

📦 Return Conditions
Items must be:

  • Unworn, unwashed, with tags and original packaging
  • Free from signs of wear (including perfume, deodorant, or makeup)
  • Returned with the Northgirls Return Tag (if provided) intact



The following are final sale and cannot be returned:
Baby shoes, hair accessories, hats, socks, tights, undergarments, swimwear, pacifiers, jewelry, Tutu Du Monde and LoveShackFancy products.

💡 Need help with sizing?
Call us at 416-519-9084 — we're happy to help you find the perfect fit before you order!