Return Policy – Shop With Confidence
We get it — life is busy, and shopping for your little one should be stress-free. That’s why we offer easy returns and full refunds on most regular-priced items. Here’s the quick overview:
💻 Online Orders (Shipped)
Full refunds available within 14 days of delivery.
You have two return options:
-
Return In-Store – Bring your item to our store free of charge. No pre-authorization needed and no return fee.
-
Return by Mail – Click “Request a Return” at:
https://account.northgirls.ca
We’ll send you a prepaid return label. A flat return shipping fee will be deducted from your refund:
• $9.95 CAD for Canadian orders
• $25.00 USD for U.S. orders
💻 Online Orders (In-Store Pickup)
Online orders picked up in store follow the In-Store Purchases refund policy.
You have two return options:
-
Return In-Store – Bring your item to our store free of charge. No pre-authorization needed and no return fee.
-
Return by Mail – Click “Request a Return” at:
https://account.northgirls.ca
We’ll send you a prepaid return label. A flat return shipping fee will be deducted from your refund:
• $9.95 CAD for Canadian orders
🛍️ In-Store Purchases
Regular-priced items (except dresses, partywear, and baby shoes) can be refunded within 14 days.
- Dresses & partywear are final sale unless you request a Northgirls return tag at the time of purchase — then you have 14 days for exchange or store credit.
- Baby shoes are final sale.
🏷️ Sale Items
- Sale items up to 30% off: return for store credit within 14 days
- Items marked 30% off or more: final sale
📦 Return Conditions
Items must be:
- Unworn, unwashed, with tags and original packaging
- Free from signs of wear (including perfume, deodorant, or makeup)
- Returned with the Northgirls Return Tag (if provided) intact
The following are final sale and cannot be returned:
Baby shoes, hair accessories, hats, socks, tights, undergarments, swimwear, pacifiers, and jewelry.
💡 Need help with sizing?
Call us at 416-519-9084 — we're happy to help you find the perfect fit before you order!
