To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
A Return Authorization number must be requested within 5 days of receiving your order. The RA must be clearly labeled on the outside of the package to be returned.
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
Regular priced items sold online are eligible for a full refund. Items returned must be unused, in its original packaging, and with its original labels attached. There must be no damage to the product.
Original Shipping fees are non-refundable. Your refund will be processed and refunded back to your credit card within 10 days of receiving the package and inspection of the products.
Sale items may be exchanged or returned for a store gift card within 5 days of receiving your order. Items 50% off or greater are Final Sale and are not eligible for refunds, exchanges or credit notes.
There are no refund/exchange/credit on face masks, hair accessories. socks & tights, undergarments, swimwear, pacifiers and jewelry.
USA & International Return Policy:
Additional information for USA & International Customers:
To avoid incorrect customs and duty charged please mark your package as "RETURNED UNWANTED CANADIAN MERCHANDISE" on the customs declaration form. Items that do not have this designation may be charged additional duties and fees which will be deducted from your refund.
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.